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Job Responsibilities Include

  • First line support troubleshooting; responds to requests for technical assistance by phone, in person, and through email. This includes, but not limited to:
    • Provide remote IT support to end-users.
    • Diagnose and resolve technical hardware and software issues.
    • Log all Help Desk interactions, requests, and document resolutions.
    • Troubleshoot and diagnose remote users’ connectivity issues with VPN, Email, Internet, and more.
  • Generate requisitions and track acquisitions of new hardware and software purchases.
  • Build out new computer systems and load user profiles.
  • Provide cell phone administration and training on Apple devices.
  • Welcome & Onboard new users and assist admins with offboarding tasks.
  • Conduct user training, curriculums, and documentation.
  • Participate in a scheduled weekend maintenance rotation.
  • Other duties as assigned in addition to this list.

Required Education and Experience

  • Experience with software installation and workstation support.
  • Basic knowledge of the Windows 10 Operating System including setup and configuration.
  • Good verbal and written communication skills.
  • Ability to type 35 wpm or greater.
  • Available to travel up to 10%
  • Microsoft Teams Experience preferred
  • Experience with computer imaging and profile setup preferred

Submit your resume by clicking "Send Resume" below OR attach your resume in an email with the job title in the subject line to employment@heatandcontrol.com

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