January 20, 2020

An Update from Heat and Control

We appreciate the patience of all our customers and partners as we continue working to strengthen our network security and restore our systems to full functionality. We have made significant progress in this process and are continuing to make strides each day. This is a methodical and time-intensive process, as we need to ensure the stability and integrity of each element and system before they are brought back online. Our investigation to date has not given any indication that the situation poses a risk to our customers or partners.

From the start of this journey, we have been committed to minimizing the disruption to your business. If you have an order currently underway and there are any changes to the timeline of your order, your project team will be in contact with you. Some systems are returning to operation sooner than others, and we are doing everything we can to return to full functionality in a safe and timely manner.

The safety of our IT systems and reliability of our customer delivery are of the utmost importance to us. We sincerely appreciate the ongoing understanding from our customers, employees, and business partners as we work diligently to fully restore our operations. If you have any questions or concerns, please reach out to your project team or e-mail info@heatandcontrol.com.

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