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"Our business has been built on quality and food safety, and that's why the CEIA detectors are an integral part of our company. Heat and Control's installation, start-up, operator training, and post-sale support have also been very good" ..."With the CEIA metal detectors, our security and comfort levels are extremely high. Their reporting features are very important to us and the detectors are simple to operate and have been completely trouble-free."
—Tal Shoshan
C.E.O, Five Star Gourmet Foods Inc.
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Job Posting

Posted on 8/27/2019 

Help Desk - IT Dept.
Hayward, CA 94545

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Job Responsibilities Include:

  • First line support troubleshooting; responds to requests for technical assistance by phone, in person, and through email. This includes, but not limited to:
  • Diagnose and resolve technical hardware and software issues.
  • Log all Help Desk interactions, requests, and document resolutions.
  • Troubleshoot and diagnose remote users' connectivity issues with VPN, Email, and Internet.
  • Acquisition of new hardware and software; Generate Requisitions.
  • Build out new computer systems and load user profiles.
  • Provide cell phone administration and training on Samsung and Apple devices.
  • Welcome & Onboard new users and assist admins with offboarding tasks.
  • Conduct user training, curriculums, and documentation.
  • Utilize available monitoring tools to check network resources and job completions
  • Ability to learn and support Engineering with:
  • CAD Application & Configuration to SAP
  • Configurations & Upgrades

Required Education and Experience:

  • Experience with software installation and workstation support.
  • Basic knowledge of Windows 7, 8, and 10 Operating Systems including setup and configuration.
  • Good verbal and written communication skills.
  • Available to travel up to 15%
  • DESIRED QUALIFICATIONS:
  • Fluent in Spanish
  • 2D/3D CAD Experience
  • ERP Experience
  • Skype/Teams Experience
  • NET programing or other programming/scripting experience
  • Proficient with image creating using Windows Deployment Server

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