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"With our new fryers throughput has increased, oil life has been extended and oil usage reduced, cleaning is easier ... and product quality is better and more consistent. And the sales and service support for the fryers has been very responsive. Our relationship with Heat and Control has strengthened and will continue to grow."
—Jonathan Arena
Operations Manager, Fishery Products
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Job Posting

Posted on 8/27/2019 

Help Desk - IT Dept.
Pembroke, NH 03275

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Job Responsibilities Include:

  • First line support troubleshooting; responds to requests for technical assistance by phone, in person, and through email. This includes, but not limited to:
  • Diagnose and resolve technical hardware and software issues.
  • Log all Help Desk interactions, requests, and document resolutions.
  • Troubleshoot and diagnose remote users' connectivity issues with VPN, Email, Internet, and more.
  • Acquisition of new hardware and software; Generate Requisitions.
  • Build out new computer systems and load user profiles.
  • Provide cell phone administration and training on Samsung and Apple devices.
  • Welcome & Onboard new users and assist admins with offboarding tasks.
  • Conduct user training, curriculums, and documentation.
  • Utilize available monitoring tools to check network resources and job completions
  • Ability to learn and support Engineering with:
  • CAD Application & Configuration to SAP
  • Configurations & Upgrades

Required Education and Experience:

  • Experience with software installation and workstation support.
  • Basic knowledge of Windows 7, 8, and 10 Operating Systems including setup and configuration.
  • Good verbal and written communication skills.
  • Available to travel up to 15%
  • 2D/3D CAD Experience
  • ERP Experience
  • Skype/Teams Experience
  • NET programing or other programming/scripting experience
  • Proficient with image creating using Windows Deployment Server

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