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Help Desk I Responsibilities

  • Troubleshooting and technical assistance includes:
    • Providing remote IT support to end-users.
    • Diagnosing and resolving technical hardware and software issues.
    • Troubleshoot and diagnose users’ connectivity issues with VPN, Email, and Internet
  • Generate requisitions and track acquisitions of hardware and software purchases.
  • Build out new computer systems and load user profiles.
  • Administer and train on Apple devices.
  • Onboard new users. Conduct user training.
  • Participate in a scheduled weekend maintenance rotation.

Help Desk I Qualifications

  • Experience with software installation and workstation support.
  • Basic knowledge of the Windows 10/11 Operating System including setup and configuration.
  • Familiar with basic networking concepts, server hardware, switching hardware, and cabling.
  • Available to travel up to 10%
  • Experience with computer imaging and profile setup a plus

This job is onsite from Monday through Friday. This is not a remote job.

Excellent salary and benefits, including medical, dental, vision, life insurance, 401K with company match, paid holidays, your birthday, PTO and sick and vacation!

Heat and Control is an EOE/AA employer committed to workforce diversity.

Submit your resume by clicking "Send Resume" below OR attach your resume in an email with the job title in the subject line to

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