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Job Responsibilities Include

  • First line support troubleshooting; responds to requests for technical assistance by phone, in person, and through email. This includes, but not limited to:
    • Diagnose and resolve technical hardware and software issues
    • Log all Help Desk interactions, requests, and document resolutions
    • Troubleshoot and diagnose remote users' connectivity issues with VPN, Email, Internet, and more
  • Acquisition of new hardware and software; Generate Requisitions
  • Build out new computer systems and load user profiles
  • Provide cell phone administration and training on Apple devices
  • Welcome & Onboard new users and assist admins with offboarding tasks
  • Conduct user training, curriculums, and documentation
  • Utilize available monitoring tools to check network resources and job completions
  • Ability to learn and support Engineering with:
    • CAD Application & Configuration to SAP
    • Configurations & Upgrades
  • Other duties as assigned in addition to this list

Required Education and Experience

  • Office 365 Productivity Suite Support
  • AA college degree
  • Two years help desk experience
  • Teams Experience
  • Experience with software installation and workstation support
  • Proficient with image creation
  • Basic knowledge of Windows 10 Operating Systems including setup and configuration
  • Good verbal and written communication skills
  • Available to travel up to 15%

 

Desired Qualifications

  • Fluent in Spanish
  • 2D/3D CAD Experience
  • ERP Experience
  • CRM Support
  • SAP experience helpful

Submit your resume by clicking "Send Resume" below OR attach your resume in an email with the job title in the subject line to employment@heatandcontrol.com

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