Position Summary

Responsible for creating and maintaining technical documents pertaining to Packaging Service.


Job Responsibilities Include

  • Technical Document Preparation
    • Manual development (Hard and soft copy production.)
    • Training handouts for Heat and Control and customer use.
    • Documentation of service procedures for resolving problems in real time.
    • Program and app use support to Heat and Control, Lititz employees for document production.
  • Navigator Product Development
    • Concept, Design, and Updating
    • Customer instruction and training on Navigator use.
  • Web based service document archival system. (Big Red Book)
    • Organization of technical files.
    • Design web based interface.
    • Distribution and updating.
  • Support outside of the Service Department
    • Document creation.
    • Video of demos and testing.
    • Presentation support.
    • Local support to user community on creating Power Point files.

Required Education and Experience

  • Graphic arts software working skills; minimum three years of experience.   
  • Microsoft Office knowledge.
  • Build and maintain customer relationships. 
  • Ability to handle multiple projects simultaneously.  

Submit your resume by clicking "Send Resume" below OR attach your resume in an email with the job title in the subject line to employment@heatandcontrol.com

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