Job Responsibilities Include
- Build out new computer systems and load user profiles
- First line support troubleshooting; responds to requests for technical assistance by phone, in person, and through email. This includes, but not limited to:
- Diagnose and resolve technical hardware and software issues
- Log all Help Desk interactions, requests, and document resolutions
- Troubleshoot and diagnose remote users' connectivity issues with VPN, Email, Internet, and more
- Acquisition of new hardware and software; Generate Requisitions
- Provide cell phone administration and training on Apple devices
- Welcome & Onboard new users and assist admins with offboarding tasks
- Conduct user training, curriculums, and documentation
- Utilize available monitoring tools to check network resources and job completions
- Support Engineering with:
- CAD Application & Configuration to SAP
- Configurations & Upgrades
Required Education and Experience
- Office 365 Productivity Suite Support
- Teams Experience
- Two years or more Desktop/Help Desk experience
- AA college degree
- Experience with software installation and workstation support
- Proficient with image creation
- Windows 10 Operating Systems knowledge including setup and configuration
- Good verbal and written communication skills
- Available to travel up to 15%
Desired Qualifications
- Fluent in Spanish
- 2D/3D CAD Experience
- ERP Experience
- CRM Support
Submit your resume by clicking "Send Resume" below OR attach your resume in an email with the job title in the subject line to employment@heatandcontrol.com
