Job Responsibilities Include

  • First line support troubleshooting; responds to requests for technical assistance by phone, in person, and through email. This includes, but not limited to:
    • Diagnose and resolve technical hardware and software issues.
    • Log all Help Desk interactions, requests, and document resolutions.
    • Troubleshoot and diagnose remote users' connectivity issues with VPN, Email, Internet, and more.
  • Acquisition of new hardware and software; Generate Requisitions.
  • Build out new computer systems and load user profiles.
  • Provide cell phone administration and training on Samsung and Apple devices.
  • Welcome & Onboard new users and assist admins with offboarding tasks.
  • Conduct user training, curriculums, and documentation.
  • Utilize available monitoring tools to check network resources and job completions
  • Ability to learn and support Engineering with:
    • CAD Application & Configuration to SAP
    • Configurations & Upgrades

Required Education and Experience

  • Experience with software installation and workstation support.
  • Basic knowledge of Windows 7, 8, and 10 Operating Systems including setup and configuration.
  • Good verbal and written communication skills.
  • Available to travel up to 15%


Desired Qualifications

  • Fluent in Spanish
  • 2D/3D CAD Experience
  • ERP Experience
  • Skype/Teams Experience
  • NET programming or other programming/scripting experience
  • Proficient with image creating using Windows Deployment Server

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