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Job Responsibilities Include

  • First line support troubleshooting; technical assistance by phone, in person, and through email. 
    • Provide remote IT support to end-users.
    • Diagnose and resolve technical hardware and software issues.
    • Log all Help Desk interactions, requests, and document resolutions.
    • Troubleshoot and diagnose remote users’ connectivity issues with VPN, Email, and Internet
  • Generate requisitions and track acquisitions of new hardware and software purchases.
  • Build out new computer systems and load user profiles.
  • Provide cell phone administration and training on Apple devices.
  • Welcome & Onboard new users and assist admins with offboarding tasks.
  • Conduct user training, curriculums, and documentation.
  • Participate in a scheduled weekend maintenance rotation.
  • Other duties as assigned in addition to this list.

Required Education and Experience

  • Experience with software installation and workstation support.
  • Basic knowledge of the Windows 10 Operating System including setup and configuration.
  • Good verbal and written communication skills.
  • Available to travel up to 5%
  • Microsoft Teams Experience
  • Experience with computer imaging and profile setup
  • Available to work overtime and occasional paid weekend work.

Heat and Control is an EOE/AA employer committed to workforce diversity.

Submit your resume by clicking "Send Resume" below OR attach your resume in an email with the job title in the subject line to employment@heatandcontrol.com

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