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Position Summary

The front desk attendant is often the first impression of our company and is responsible for handling and directing incoming calls as well as greeting and properly checking in all visitors and guests.  The attendant should set the tone for a pleasant and professional experience for all visitors as well as internal staff.      
 
The front desk attendant reports directly to and takes direction from the Managing Director and may be required to also perform some administrative duties.

 

Job Responsibilities Include

  • Phone operator duties
  • Clearly and precisely document messages and direct them accordingly
  • Greet visitors and notify appropriate team members of arrival in a timely manner
  • Assure visitors have logged in, have identification, have appropriate PPE (safety protection)
  • Greet and assist coworkers each morning, providing support throughout the day
  • Assisting office staff members may include the creation of Microsoft Word documents, Excel documents or PowerPoint presentations.
  • Monitor weather alerts and work in conjunction with Safety Coordinator to activate alarm systems or emergency response when needed.
  • Monitor incoming faxes, organize in messaging center, deliver when needed
  • Process incoming and outgoing mail, sort and deliver as needed
  • Monitor and keep organized all office supply inventory and coordinate with purchasing
  • Monitor and assure cleanliness of all front office areas
  • Coordinate personnel lists to manage employee birthday cards and employee service certificates
  • Maintain the cafeteria 5S cleaning schedule and publish monthly
  • Coordinate with vending machine supplier to monitor machine operations/repair/refunds
  • Scan documents and create PDF versions for appropriate filing
  • File customer records and shipping documentation

Required Education and Experience

  • High School Diploma or GED required 
  • College degree a plus, though not required 
  • Previous reception, office or customer service experience are required 
  • Good typing skills  
  • Experience with Microsoft Office; Outlook, Excel, Word, PowerPoint and Publisher  
  • Previous call center or computerized call management experience helpful 
  • Strong organization and prioritizing skills, with attention to detail 
  • Ability to fulfill emergency response roles such as documenting information, maintaining calm in order to notify authorities or activate alarm system.   

Submit your resume by clicking "Send Resume" below OR attach your resume in an email with the job title in the subject line to employment@heatandcontrol.com

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