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Position Summary

Experienced Instructional Designer/Trainer to design and present quality training materials to internal and external customers.

Job Responsibilities Include

  • Work within our product implementation team to deliver high-quality customer training to end users of Heat and Control Machinery and to Heat and Control Employees.
  • Develop standardised instructional materials and training curriculum with clear learning objectives and outcomes.
  • Work with customers to identify training needs; develop and deliver customer training plans (schedules, content, feedback mechanisms, etc)
  • Deliver product trainings via different channels (Live, Online, remote) and mediums.
  • Support the implementation phase remotely or at customer locations as needed.
  • up to date with product knowledge, business flow, sales process and market dynamics.
  • Analysing usage metrics, and customer feedback to improve training delivery and support Heat and Control training goals.
  • Assist in develop training program strategy, including defining and tracking objectives and key results.
  • Ensure maximum product utilisation through effective training delivery and achieving exceptional client satisfaction.

Required Education and Experience

  • Tertiary Qualification in Learning & Development, Education, or similar degree.
  • At least 5 years’ experience in the development and delivery of high standard technical training programs
  • Experience working with manufacturing/heavy machinery applications a plus.
  • Preferably have experience in food processing equipment or very closely allied food processing systems.
  • Background in instructional design or adult learning theory a plus.
  • Experience using Camtasia Studio, Articulate, Adobe Captivate, other e-learning and learning management systems, a plus.
  • Experience developing and conducting end-user training and training materials for manufacturing/heavy machinery a plus.
  • Ability to work unsupervised on international and domestic installations and/or sites.

Work Environment

  • Working with the Service Team at the Head Office in Australia, located in Mount Gravatt East, Brisbane, Queensland.
  • Ability to travel local and internationally.
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