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"We have used a Heat and Control FastBack conveyor for the last 12 years. I have found the FastBack to be very reliable and worry-free. We have used vibratory conveyors in the past, and the FastBack is a great alternative. The FastBack is an excellent choice for fragile products, requires minimal preventive maintenance, and is one of our most dependable pieces of equipment."
—Steve Eiman
Plant Manager, TR Toppers Inc.
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Customer Testimonials

Customer Testimonials

What Our Customers Are Saying

We believe that our customers' satisfaction is always the best measure of our products and service. Below are just a few of the statements received from our clients:
"In today's work environment companies make many promises. A great deal of promises are made, but most have a difficult time keeping those promises. Heat and Control is not one of those companies. Starting with the knowledgeable sales people, accurate information is given up front. Statements are made, contracts are written, and in the end what you were told is what you will get. It is quite refreshing to know that you will get what was promised, when it was promised. That is how I run my business, and what I expect from the people who supply me. Delivered as promised, no surprises, you cannot ask for more."
Philip Gusmano,
Better Made Snack Foods, Inc.

"Heat and Control has been a great help during our expansion, they don't just supply the machinery, but also the service, technical support and commitment that let us produce the product our customers want."

Leo Jimenez, owner of Leo's Foods

"Our Ishida combination weigher has been in production for over seven years, operating five days a week for at least two shifts per day. During this time, we've spent only $216 in spare parts and never required a single service visit!"

Ed Lilly, V.P. of Operations at Mister Snacks

"We were blown away by how many cases we're packing. Bag seals are always perfect. We now run 90-100 bags per minute with only two operators handling four bagmakers. With our old equipment, it took four operators and we could only make 60 bags/minute."  
"Every phase of the project exceeded our expectations ...In my long experience in this industry that is a very rare thing. I sleep very well at night!"

Better Made Products
Mike Schena, president and COO
Better Made Snack Foods

"Testing at Heat and Control's Hayward facility was truly the decision maker for this project. Having the equipment set up as it would be in a production facility gave us the opportunity to test our products through several scenarios achieving optimal results."
..."Heat and Control's pilot plant technologist was over-accommodating and extremely knowledgeable about frying processes, which very quickly helped us dial in the roast and color qualities we were looking for."   (See Case History)

Kar Nut Products
Matt Spence, Operations Manager
Kar Nut, Ferndale, MI

"Our business has been built on quality and food safety, and that's why the CEIA detectors are an integral part of our company. Heat and Control's installation, start-up, operator training, and post-sale support have also been very good."
..."With the CEIA metal detectors, our security and comfort levels are extremely high. Their reporting features are very important to us and the detectors are simple to operate and have been completely trouble-free. CEIA has been a fantastic system for our company and our customers."   (See Story)

Five Star Gourmet Foods LogoTal Shoshan, C.E.O
Five Star Gourmet Foods Inc.

"We have used a Heat and Control FastBack conveyor for the last 12 years. I have found the FastBack to be very reliable and worry-free. We have used vibratory conveyors in the past, and the FastBack is a great alternative. The FastBack is an excellent choice for fragile products, requires minimal preventive maintenance, and is one of our most dependable pieces of equipment."

TR Topper, Inc LogoSteve Eiman, Plant Manager
TR Topper, Inc.

"The expansion was a very fast track project. We needed a turn key implementation with very short lead times. We needed a supplier who could deliver quality equipment, and who had the engineering and service capabilities to meet those demands. Heat and Control was able to step up and give us what we needed."
..."The equipment is working exactly as promised, the conveying systems have reduced finished product waste by 50%, and the bagmaking equipment has reduced our film scrap by nearly 75%. The entire installation and start-up experience was outstanding. Despite the tight deadlines, the project was executed on time and allowed us to meet some very substantial fourth quarter business objectives."   (See Story)

Dale and Thomas Popcorn Logo
Glen Flook, C.O.O
Dale and Thomas

"The Heat and Control engineering team has done an outstanding job in providing quick and accurate answers to any questions we've had about the installation, and they have solved design problems that other vendors have been unable to provide. They have proved a critical link in meeting an extremely tight deadline in plant start-up."   (See Case History)

David Mostert, Managing Director, The Pretzel Company,
Cape Town, South Africa

"Heat and Control was chosen not only because of the capabilities of their oven, but because of their product support and reputation. We have done quite a bit of business with them in the past, and Murry's has always been pleased with their performance."

Tony Lucci, Senior VP, Murry's, Inc.

"Each piece of the puzzle fit perfectly, and we completed the installation days early - unprecedented for the size and scope of the project! The equipment met all of our expectations, and continues to perform exceptionally well, 17 hours per day and six days per week. And after all our discussions regarding product breakage, I am glad to tell you that it is a non-issue!"   (See Story)

Lopez Foods Logo
Rich Garofolo, Plant Manager
Lopez Foods

"Heat and Control stood out with the level of service and dedication to understanding and meeting our needs. Other vendors offered equipment solutions but Heat and Control offered a total package solution!"

Inventure Foods Logo
Brian Foster, Senior VP of Operation
Inventure Foods

"We looked at several equipment vendors, but were really impressed with Heat and Control's testing facility where we could run our product on equipment similar to what we'd be using in production."
..."Heat and Control has supported us completely as a good partner in getting the most out of our equipment."

Jeff Schnack, President, NRE World Bento

"Giveaway and underweight products have been all but eliminated" (Ishida's washdown RS 14-head combination weigher). "We've averaged under 1 kg per day total giveaway, or 0.1%, which is down significantly from our previous levels of 2.5 to 3%. Moreover, the versatility of the equipment has enabled us to switch all of our larger food service formats over to this equipment, which has produced significant labor savings. Design features on the equipment allow our sanitation team to easily disassemble and clean quickly and thoroughly to meet HACCP requirements. In fact, the accuracy, reliability and speed of the Ishida scale enable QA, maintenance and supervisory staff to focus on their other duties."   (See Story)

Bruce Luczak, Plant manager, MeMeMe, Inc
(Marcy's Gourmet, Artisan Style Croutons)

"With our new fryers throughput has increased, oil life has been extended and oil usage reduced, cleaning is easier ... and product quality is better and more consistent. And the sales and service support for the fryers has been very responsive.Our relationship with Heat and Control has strengthened and will continue to grow."   (See Case History)

Jonathan Arena, Operations Manager, Fishery Products

"We looked for a system that was versatile, could fully cook a variety of foods, brown product surfaces and deliver high yields while maintaining quality, One of our biggest concerns was the portion control grilled chicken pieces. They were taking 35 minutes to cook in the rotary batch ovens. The AirforceŽ oven test cooked our chicken pot pies in about 3 minutes with improved quality over our rotary system. (Grilled Chicken pieces now only take four minutes in the impingement oven, an 88 percent reduction from the rotary method)."   (See Case History)

Faye Feldstein, Production Manager, Townsend Culinary

"We have used an Ishida 16-head scale for the past 12 years. We do a complete washdown every night and have found the Ishida to be very reliable. I would definitely recommend Ishida scales."

TR Topper, Inc LogoSteve Eiman, Plant Manager
TR Topper, Inc.

"Based on our maintenance records, we have increased belt life to 8 months since switching to the SureCoat breaders. We run our breading applicators up to 16 consecutive hours each day. Any time a breader belt fails the entire line must be shut down for belt replacement, and that quickly gets very expensive. Longer belt life is a big improvement, and the SureCoat breaders have proved to be reliable and durable."
..."We run flour, crumbs and J-crumbs on the same breader and its operation with all coatings is excellent. We are also very pleased with the service and support provided by Heat and Control."   (See Case History)

Brakebush Brothers, Inc Logo
Martin Beringer, Process Improvement Manager
Brakebush Brothers, Inc

"We selected an Ishida because of the way it was built and it has not let us down. It's rugged, dependable, easy to clean, and handles all our products accurately and efficiently, from trail mixes to dried fruits."

Mark Wroblewski, Operations Manager, Mister Snacks

"We have always had a strong relationship with Heat and Control, and the problem solving and decision making dialogue we shared throughout the rebuilding process has resulted in virtually no problems whatsoever in our start-up of our lines."   (See Case History)

Nick Coburn, Plant Manager, Wyandot's Marion, OH

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