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Senior VP of Operations
Inventure Foods
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Job Posting

Posted on 6/6/2018 

Help Desk/Engineering Support
Hayward, CA 94545

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Job Responsibilities Include:

  • First line support troubleshooting; responds to requests for technical assistance by phone, in person, and through email. This includes, but not limited to:
    - Diagnose and resolve technical hardware and software issues.
    - Log all Help Desk interactions, requests, and document resolutions.
    - Troubleshoot and diagnose remote users' connectivity issues with VPN, Email, Internet
  • Acquisition of new hardware and software; Generate Requisitions.
  • Build out new computer systems and load user profiles.
  • Provide cell phone administration and training on Samsung and Apple devices.
  • Welcome and onboard new users and assist admins with offboarding tasks.
  • Conduct user training, curriculums, and documentation.
  • Utilize available monitoring tools to check network resources and job completions
  • Ability to learn and support Engineering with:
    - CAD Application and Configuration to SAP
    - Configurations and Upgrades
  • Other duties as assigned in addition to this list.

Required Education and Experience:

  • Experience with software installation and workstation support.
  • Two year AA degree
  • Basic knowledge of Windows 7, 8, and 10 Operating Systems including, but not limited to setup and configuration.
  • Good verbal and written communication skills
  • Available to travel up to 30% within the U.S.
  • 2D/3D CAD, ERP, and/or .NET experience a plus
  • Sit for prolonged periods.
  • Must be able to lift 50 lbs with/without accommodation.

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