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"We selected an Ishida because of the way it was built and it has not let us down. It's rugged, dependable, easy to clean, and handles all our products accurately and efficiently, from trail mixes to dried fruits."
—Mark Wroblewski
Operations Manager, Mister Snacks
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Job Posting

Posted on 6/6/2018 

Help Desk/Engineering Support
Hayward, CA 94545

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Job Responsibilities Include:

  • First line support troubleshooting; responds to requests for technical assistance by phone, in person, and through email. This includes, but not limited to:
    - Diagnose and resolve technical hardware and software issues.
    - Log all Help Desk interactions, requests, and document resolutions.
    - Troubleshoot and diagnose remote users' connectivity issues with VPN, Email, Internet
  • Acquisition of new hardware and software; Generate Requisitions.
  • Build out new computer systems and load user profiles.
  • Provide cell phone administration and training on Samsung and Apple devices.
  • Welcome and onboard new users and assist admins with offboarding tasks.
  • Conduct user training, curriculums, and documentation.
  • Utilize available monitoring tools to check network resources and job completions
  • Ability to learn and support Engineering with:
    - CAD Application and Configuration to SAP
    - Configurations and Upgrades
  • Other duties as assigned in addition to this list.

Required Education and Experience:

  • Experience with software installation and workstation support.
  • Two year AA degree
  • Basic knowledge of Windows 7, 8, and 10 Operating Systems including, but not limited to setup and configuration.
  • Good verbal and written communication skills
  • Available to travel up to 30% within the U.S.
  • 2D/3D CAD, ERP, and/or .NET experience a plus
  • Sit for prolonged periods.
  • Must be able to lift 50 lbs with/without accommodation.

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