The measure of our success is your success.
Regardless of the scope of our customer relationships, in the last analysis this is the only way to do business and stay in business. It's also the only authentic source of pride one can take in their craft and workmanship.
Our customers are also our partners.
We understand that working hand-in-hand with our customers to develop the real-world processes and technologies that make their products successful is instrumental in our own evolution.
No two customers are alike.
Likewise no two equipment systems we provide are the same. It's absolutely core to provide each of our customers with an equipment solution that's tailored to achieve their specific product goals and base success on their own internal metrics not ours.
All markets must have the same level of quality and service.
As we've grown to maintain a global presence so has our commitment to have the same quality systems, service and accessibility in every geographic region we enter. We never just expand into a new market "because it's there." Understanding and innovating equipment for the distinctive diets and tastes of each culture is never an afterthought.
Creativity and ingenuity are not just abstract concepts, they're tangible company assets.
Necessity isn't solely the mother of invention, nor is the incentive to compete in today's market. It's also the thirst to exceed the sum of these needs: to ask "what if", to take risks, and understand that even an occasionally unsuccessful experiment is part of the process to truly innovate and succeed. This has been one of Heat and Control's treasured principles, and we believe 211 patents granted and applied for bears this out.
Excellence is a ceaseless process.
Investing in ways to improve equipment quality, durability and performance is never ending and never just an option. It's what we're paid to do.
Fielding an engineering, consulting and service "dream team" is the cornerstone of our being top in the industry.
We've built a team we are truly proud of and are always striving to hire and retain world-class talent.